CLEMTA, Inc. ( “CLEMTA”, “we” and “us”) respect your privacy. We offer services that allow people to build and run their businesses, and to safely incorporate their business.
CLEMTA obtains Personal Data about you from various sources to provide our Services and to manage our Website. “You” may be a visitor (“User” or “CLEMTA User”) or a user of one or more of our Services. If you have questions about collecting and using Personal Data, then you should direct those questions to the CLEMTA.
If you visit or use our website, we may collect your Personal Data. For example, we collect Personal Data that you submit to us via online forms and surveys, and when you contact us by email.
CLEMTA may use third-party services to provide payment processing and associated services (Such as STRIPE, PAYONEER, etc.). Third-party payment systems may request various payment information from CLEMTA users (credit card information, name-surname, etc.).
CLEMTA is solely the processor of personal data obtained from its services and is not responsible for the collection and processing of third-party payment systems and other payment services.
Third-party payment systems are bound by their own use and privacy policies, and CLEMTA cannot be held responsible for behaviors that violate personal data of the three-party payment systems.
The collection and use of Personal Data are critical in helping us to ensure that our platform and services are safe, secure and compliant. In the context of fraud monitoring, prevention and detection services, we may monitor insights and patterns of payment transactions and other online signals to reduce the risk of fraud, money laundering and other harmful activity for ourselves, our Users and their Customers.
Personal Data is any information that can identify an individual. Your Personal Data, which you provide directly to us through our Website, will be clearly visible in the context in which you provided the data. In particular:
When you register for a CLEMTA account we collect your full name, email address, and account log-in credentials. When you start using our services and initiate the process of setting up your company, we collect these types of Personal Data from you: you and your partners' name and surname, your bank account number, physical and electronic mail addresses, your identity information, your company name, other information about your company etc.
When you fill-in our online form to contact us, we collect your full name, work email, country, and anything else you tell us about your business, needs and timeline.
When you respond to CLEMTA emails or surveys we collect your email address, name and any other information you choose to include in the body of your email or responses. If you contact us by phone, we will collect the phone number you use to call CLEMTA. If you contact us by phone as a CLEMTA User, we may collect additional information in order to verify your identity.
If you are a CLEMTA User, you will provide your contact details, such as name, postal address, telephone number, and email address. As part of your business relationship with us, we may also receive financial and personal information about you, such as your date of birth and government identifiers associated with you and your organization (such as your ID number, Social Security Number, Taxpayer ID, Tax Number, or Employer Identification Number).
When we conduct fraud monitoring, prevention and detection activities, we may also receive Personal Data about you from our business partners, financial service providers, identity verification services, and publicly available sources (e.g., name, address, phone number, country), as necessary to confirm your identity and prevent fraud. Our fraud monitoring, detection and prevention services may use technology that helps us assess the risk associated with an attempted transaction that is enabled on the CLEMTA User’s website or the application that collects information.
You may also opt-in to submitting information through other methods, including:
Browser and device data,such as IP address, device type, Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the language version of the Website you are visiting;
Usage data, such as time spent on the Website, pages visited, links clicked, language preferences, and the pages that led or referred you to our Website.
We also may collect information about your online activities on the website and connected devices over time and across third-party sites devices, apps and other online features and services. We use web log analysis software (Google Analytics etc.) on our Website to help us analyze Your use of our Website and diagnose technical issues.
We rely upon several legal grounds to ensure that our use of your Personal Data is compliant with applicable law. We use Personal Data to facilitate the business relationships we have with our Users, to comply with our financial regulatory and other legal obligations, and to pursue our legitimate business interests. We also use Personal Data to complete payment transactions and to provide payment-related services to our Users.
Contractual and pre-contractual business relationships. We use Personal Data for the purpose of entering into business relationships with prospective CLEMTA Users, and to perform the contractual obligations under the contacts that we have with CLEMTA Users. Activities that we conduct in this context include:
Creation and management of CLEMTA accounts and CLEMTA account credentials, including the evaluation of applications to commence or expand the use of our Services;
Creation and management of CLEMTA Checkout accounts;
Accounting, auditing, and billing activities; and
Processing of payments with CLEMTA Checkout, communications regarding such payments, and related customer service.
We use Personal Data to verify the identity of our Users in order to comply with fraud monitoring, prevention and detection obligations, laws associated with the identification and reporting of illegal and illicit activity, such as AML (Anti-Money Laundering) and KYC (Know-Your-Customer) obligations, and financial reporting obligations. For example, we may be required to record and verify a User’s identity for the purpose of compliance with legislation intended to prevent money laundering and financial crimes. These obligations are imposed on us by the operation of law, industry standards, and by our financial partners, and may require us to report our compliance to third parties, and to submit to third party verification audits.Legitimate business interests.
We rely on our legitimate business interests to process Personal Data about you. The following list sets out the business purposes that we have identified as legitimate. In determining the content of this list, we balanced our interests against the legitimate interests and rights of the individuals whose Personal Data we process. We:
Monitor, prevent and detect fraud and unauthorized payment transactions;
Mitigate financial loss, claims, liabilities or other harm to Users and CLEMTA;
Respond to inquiries, send service notices and provide customer support;
Promote, analyze, modify and improve our products, systems, and tools, and develop new products and services;
Manage, operate and improve the performance of our Website and Services by understanding their effectiveness and optimizing our digital assets;
Analyze and advertise our products and services;
Conduct aggregate analysis and develop business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of, our business;
Share Personal Data with third party service providers that provide services on our behalf and business partners who help us operate and improve our business;
Ensure network and information security throughout CLEMTA and our Services; and
Transmit Personal Data within our affiliates for internal administrative purposes.Payment transactions and related services.
If we need to use your Personal Data in other ways, we will make a specific notice at the time of collection and we will get your consent in the event that the applicable laws require.
We may send you email marketing communications about CLEMTA products and services, invite you to participate in our events or surveys, or otherwise communicate with you for marketing purposes, provided that we do so in accordance with the consent requirements that are imposed by applicable law. When we collect your business contact details through our participation at trade shows or other events, we may use the information to follow-up with you regarding an event, send you information that you have requested on our products and services and, with your permission, include you on our marketing information campaigns.
When you visit our Website or online services, both certain third parties and we collect information about your online activities over time and across the different website to provide you with advertising about products and services tailored to your individual interests (this type of advertising is called “interest-based advertising”). These third parties may place or recognize a unique cookie or other technology on your browser (including the use of pixel tags). Where required by applicable law, we will obtain your consent prior to processing of your information for the purpose of interest-based advertising.
You may see our ads on other sites or mobile apps because we participate in advertising networks. Ad networks allow us to target our messaging to users based on a range of factors, including demographic data, users’ inferred interests and browsing context (for example, the time and date of your visit to our Website, the pages that you viewed, and the links that you clicked on). This technology also helps us track the effectiveness of our marketing efforts and understand if you have seen one of our advertisements.
We work with advertising networks (Google AdWords, etc.). To learn how to opt out of behavioral advertising delivered by Network Advertising Initiative member companies, please visit the Network Advertising Initiative and Digital Advertising Alliance. If you opt out from interest-based advertising, you may see advertising that is not relevant to you.
CLEMTA does not sell or rent Personal Data to marketers or unaffiliated third parties. We share your Personal Data with trusted entities, as outlined below.
We share Personal Data with a limited number of our service providers. We have service providers that provide services on our behalfs, such as identity verification services, website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing services. These service providers may need to access Personal Data to perform their services. We authorize such service providers to use or disclose the Personal Data only as necessary to perform services on our behalf or comply with legal requirements. We require such service providers to contractually commit to protect the security and confidentiality of Personal Data they process on our behalf. Our service providers are predominantly located in the European Union and the United States of America.
We may disclose information in the aggregate to third parties relating to user behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertising banners.
We may use third-party advertising companies to serve ads when you visit the CLEMTA Services. These companies may use information about Your Public Content (not including your name, address, email address, or telephone number) and Activity related to your use of the CLEMTA Services to provide advertisements about goods and services of interest to you.
We will encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners and is not subject to our control. You acknowledge that we are not responsible for the violations caused by our service partners.
We share Personal Data with third-party business partners when this is necessary to provide our Services to our Users. Examples of third parties to whom we may disclose Personal Data for this purpose are banks and payment method providers (online payment) when we provide payment processing services, and the professional services firms that we partner with to deliver CLEMTA.
In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, sale, joint venture, assignment, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we may share Personal Data with third parties for the purpose of facilitating and completing the transaction.
We share Personal Data as we believe necessary: (i) to comply with applicable law, or payment method rules; (ii) to enforce our contractual rights; (iii) to protect the rights, privacy, safety and property of CLEMTA, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence.
You have rights regarding our use and disclosure of your Personal Data:
Right of Access: You have the right to obtain confirmation from us as to whether or not personal data concerning you are processed, and, where that is the case, you have the right to request and get access to that personal data.
Right to Rectification: You have the right to obtain the rectification from us of inaccurate personal data and you have the right to provide additional personal data to complete any incomplete personal data.
Right to Erasure (“Right to be Forgotten”): In certain cases, you have the right to obtain from us the erasure of your personal data.
Right to Restriction of Processing: You have the right to obtain from us restriction of processing, applicable for a certain period and/or for certain situations.
Right to Data Portability: You have the right to receive from us in a structured format your personal data and you have the right to (let) transmit such personal data to another controller.
Right to Object: In certain cases, you have the right to object to the processing of your personal data, including with regards to profiling. You have the right to object to the further processing of your personal data in so far as such data have been collected for direct marketing purposes.
Right to be Not Subject to Automated Individual Decision-Making: You have the right to not be subject to a decision based solely on automated processing.
Right to Filing Complaint:You have the right to file complaints with the applicable data protection authority on our processing of your personal data.
Right to Compensation of Damages: In case we breach applicable legislation on the processing of your personal data, you have the right to claim damages from us for any damages such breach may cause with you.
We are making reasonable efforts to provide you with an appropriate level of security at the risk associated with the processing of your Personal Data. We take organizational, technical and administrative measures designed to protect your Personal Data against unauthorized access, destruction, loss, alteration or abuse. Your Personal Data may only be accessed by a limited number of personnel who need access to information in order to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have a reason to believe that your interaction with us is no longer secure (for example, if you think your account is compromised) please contact us immediately.
If you are a CLEMTA User, we retain your Personal Data as long as we are providing the Services to you. We retain Personal Data after we cease providing Services to you, even if you close your CLEMTA account, to the extent necessary to comply with our legal and regulatory obligations, and for the purpose of fraud monitoring, detection and prevention. We also retain Personal Data to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data by our contractual commitments to our financial partners, and where data retention is mandated by the payment methods that we support. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
To Operate Our Services: Some cookies are essential to the operation of our website and Services. We use those cookies in a number of different ways, including:
To Analyze and Improve Our Services: Cookies help us understand how to make our website and Services work better for You. Cookies tell us how people reach our website and they give us insights into improvements or enhancements we need to make to our website and Services.
For Better Advertising: Cookies can help us provide more effective advertising on our website. For example, we might use a cookie to help prevent You from seeing the same advertisement multiple times or to measure how many times an advertisement is viewed or clicked on.How We Use Other Technologies
Pixel tags: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of Users (such as email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
Flash Cookies: We may use Adobe Flash and other technologies to, among other things, collect and store information about Your use of the Services. If You want to block or control flash cookies, You can adjust Your settings.How to Manage Cookies
Your web browser may allow You to change Your cookie preferences, including to delete and disable CLEMTA cookies. Please consult the help section of Your web browser to understand Your options, but please note that if You choose to disable the cookies, some features of our website or Services may not operate as intended.
The Services are not directed to individuals under the age of eighteen (18), and we request that they not provide Personal Data through the Services.
The Services may provide the ability to connect to other sites. These sites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website or the privacy practices of the operator of the website.
California residents: If you are a California resident, then, subject to certain limits under California law, you may ask us to provide you with (i) a list of certain categories of Personal Data we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year; and (ii) the identity of those third parties. To make this request, California residents may contact us as specified in the Contact Us section below.