Clemta Refund and Cancellation Policy

  1. At Clemta, we prioritize our users’ satisfaction and stand firmly behind the quality of our product and services. We understand that each user’s situation is unique, and thus, we handle returns and cancellations on a case-by-case basis with the ultimate objective of ensuring customer satisfaction. The following Refund and Cancellation Policy (hereinafter referred to as “Policy”) outlines the specific terms and conditions under which refunds and cancellations are processed, upholding our commitment to transparency and User service.

    This Policy constitutes an integral and inseparable part of the Terms. All capitalized terms, unless otherwise defined in this Policy, shall be interpreted and understood as per their definitions and context in the Terms. In the event of any inconsistency or conflict between the provisions of the Terms and this Policy, the provisions of the Terms shall prevail.

    This Policy sets forth the terms and conditions under which refunds and cancellations are processed by Startup Law Consultancy, Inc. (the “Company” or “Clemta”) upon the application of User (“User”, “you”, “your”). It applies to all services rendered by the Company, including, but not limited to, company registration, EIN application, bank account application, ITIN application, federal and state tax filing, post-incorporation services, trademark, amendment to articles of organization, reseller certificate, certificate of good standing, dissolution, invoicing, compliance reminder, document services, taxation, bookkeeping, fixed assets, and related services (the “Services“).

    1. General Provisions

    The Company reserves the sole and absolute discretion to determine eligibility for refunds and to process cancellations in accordance with the terms delineated herein. Such discretion shall be exercised in a manner consistent with industry standards and applicable laws. For the avoidance of doubt, pertaining to Services not involving state processes or Services not brought before the state or federal authorities, the Company may, at its sole discretion, elect to issue a refund. Such discretion shall be predicated upon an evaluation of factors including, but not limited to, the status of service provision, nature and timing of the User’s request, and the costs incurred by the Company to date.

    Notwithstanding any other provision in this Policy, the commencement of any state-related process, including filings or applications, irrevocably renders the associated Services non-refundable. For the avoidance of doubt, no refund shall be issued by the Company for Services once the process before the state or federal authorities has commenced.

    1. Plan Upgrades and Downgrades:
    • Upgrades

    ​​An “Upgrade” refers to any change to the User’s existing service plan that increases the scope of services, enhances features, or extends service duration, resulting in an increase in service fees. The User may, at any time, request an upgrade to their existing service package. Such requests are subject to the Company’s review and approval. Upon approval, the User will be required to comply with additional terms and conditions, and the payment of additional fees, as applicable, for the upgraded service. The terms of the upgrade, including any adjustments to service fees and scope, will be communicated to, and agreed upon with the User. The commencement of the upgraded plan shall be applicable upon the receipt of the payment by the User.

    • Downgrades

    A “Downgrade” refers to any modification to the User’s existing service package that reduces the scope of services or decreases features. Upon completion of a 12-month service period, the User may request a downgrade of their current service package. All downgrade requests are subject to the Company’s sole discretion and will be evaluated based on factors including but not limited to the stage of service completion, costs incurred by the Company, and the feasibility of altering the service scope. In the event of an approved downgrade, the Company will provide the User with revised terms and conditions. For the avoidance of doubt, the User cannot downgrade its plan prior to completion of the 12-month period of the current plan’s duration. Any Downgrade shall enter into force after the current plan’s 12-month service period ends and no refund will be issued by the Company.

    1. Cancellation Policy
    • The standard terms of cancellation apply to all Services provided by the Company. These terms are outlined in the Policy and are subject to the specifics of each service provided in accordance with Terms of Sale and Service (“Terms”).
    • Users agree and commit to a term of engagement (the “Commitment Period“) commencing on the effective date of their subscription and continuing for a duration of twelve (12) months, including both yearly and monthly plans. The User expressly agree that the User shall not have the right or option to unilaterally terminate or cancel their subscription plan until the 12-month period ends.
    • Users may cancel their subscription plans only after the 12-month period is completed in accordance with the subscription plan, effective at the end of the current billing cycle or as specified in the Terms.
    • If a User requests cancellation prior to the completion of the agreed Commitment Period in a monthly plan, and Clemta agrees to such cancellation at its sole discretion, the User may be subject to an additional penalty. This penalty is a compensatory charge equivalent to the fee for two months of the subscribed service. It is imposed to offset administrative and operational costs incurred due to early termination. In case the User fails to pay such penalty in 5 (five) business days after the cancellation, the Company reserves its all legal rights for compensation and reimbursement as stipulated under the Terms.
    1. Procedure for Requesting Refunds or Cancellations
    • Users who wish to request a refund or cancel Services, must submit their request in writing to [email protected].
    • The written request should include the User’s full name, contact information, company name, service details, and a clear statement of the desire for a refund or cancellation. Additionally, Users are encouraged to provide a brief explanation of the reasons for their request, to assist in the review process.
    • Upon receipt of a refund or cancellation request, the Company will conduct a comprehensive review of the case. This review will consider factors such as the terms of the User’s plan, the stage of service completion, costs incurred, and the specific reasons provided by the User.
    • The Company commits to processing these requests in a timely and efficient manner. However, the Users should be aware that the complexity and nature of some services may result in a longer review period up to 14 (fourteen) business days.
    • Following the review, the Company will communicate its decision to the User. This communication may include any relevant details concerning the refund amount, cancellation fees, or any other related information. Users will be notified through the same communication channel used for submitting the request, unless otherwise specified.
    1. Modifications and Amendments
    • Clemta reserves the right to amend, modify, or rescind any part of this Refund and Cancellation Policy at its discretion and at any time.
    • Any amendments to the Policy will be effective immediately upon their publication on the Clemta Website and/or the Application. The Company will communicate the amendment on Policy by posting on its Website and/or Application or sending direct emails to the Users, or through other communication methods as deemed suitable by the Company. The Users are encouraged to regularly review the Policy on Clemta website through Privacy Policy.
    • By continuing to use Clemta’s Services after amendments to the Policy, Users acknowledge and agree to be bound by the revised terms.
    1. Governing Law

    This Policy shall be governed by and construed in accordance with the laws of the State of Delaware without giving effect to any principles of conflicts of law. Although the User acknowledges that we will have the ability to enforce our rights in any court of competent jurisdiction, you hereby consent to the exclusive jurisdiction and venue of courts in Lewes, Delaware, U.S.A., regarding any and all disputes relating to this Refund and Cancellation Policy.

    We may include the link of terms as hyperlink.

    We may include the policy link.